This reader tells us about his phone that neede to be returned after only 32 day of usage:

32 days ago purchased a new iphone 3gs from at&t. This unit has completely shut down twice, requiring the hard start. I spoke with support staff and initially was e-mailed instructions of backing up and upgrading which were extremely difficult to follow. I was unable to proceed and recently had another shut down episode. I called again and was told to down load itunes. This not only took a long time but eventually led to the phone needing to be re-store to its original settings, essentially wiping out all other imput such as phone number. I am an attorney. All your staff did to alleviate that problem to apologize and ask me if I still the old Blakberry so that I could try and transfer the numbers again.

What a joke.

I need to return this phone which obviously has problems and is only 32 days old and be sent a new one.

This is a rather large expense which you should warrant for and provide a means for us to get releif.