I was so happy with my iPhone 3G until a couple of weeks ago. It stopped charging mid-charge and after that it would not charge or connect to my computer. I tried everything I could think of, other USB cables, etc. No go. I took it to my AT&T store and they said I would need to contact Apple directly. That is a chore all by itself. I live an hour away from the nearest Apple store, so I used their phone support.

The first contact was with a man that sounded very new to the support business. He argued with me about things I knew to be true. When I suggested that he was not listening to me, he told me I was the one that was not listening. Anyway, he did get me setup to receive the carton to mail my phone in for warranty replacement. I sent the phone in and received an e-mail with their diagnosis in a couple of days. WATER DAMAGE - they said.

I called them immediately as I have babied that phone from the very first. I bought a leather case and made sure it was kept dry. The customer service man that I talked to looked at the photos they took of my phone when they received it and said he did not think it looked like water damage to him. Told me to take it to the Apple store and he would call them while I was there for my appointment.

I found out at the last minute he would not be in the day I went to the store, but it was my only day off and needed to go that day anyway. Well the genius opened the phone and looked inside and said water damage too - but the water sensors were not activated, just as the CSR had told me.

I ended up talking to everyone in the store. They told me there was corrosion on the connector where the phone plugs into the cable to charge. So, they would not replace my phone.

>From reading on different websites, it seems like they use the water damage assessment pretty often.

I am seriously considering talking to attorneys about a class action lawsuit. I think they would lose the case.

Needless to say, I am very disappointed in Apple and no longer believe all the good things I have heard about their company.

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