Santiago submits this complaint on how we was treated by Apple’s customer service after the bachlights on his iPhone went dead:

So my iPhone’s screen backlight goes out 5 days after my warranty expired. I call customer service, and they tell me to take it to a apple store, and they can make exceptions since it was only 5 days. I go to the store and the Mac guy checks it, and finds no water damage, or anything else wrong with it , but cannot explain why the screen went out. He tells me I am out of luck and they will not replace it for me, but says to wait a few days and buy the new iPhone……. I don’t want a new iPhone i want a replacement it’s been 5 days for gods sake. I am out over $1,000 for 5 days. iPhone was $500 i have a Bose sound dock $400 countless accesories, and what about all the money i spent on iTunes? they told sorry! never buying apple product again!