The iphone coverage in the DFW metroplex is terrible. I hear nothing but users that are frustrated with no response from AT&T. THis will be just a matter of time when people will leave. If you c’ant use a cellphone as a phone, what good is it?

Never heard of this one:

On my clock site all the times are wrong for London, NY etc….tried syncing with ITunes but no go…also my phone time wasn’t automaticlly adjust to GMT when the clocks went back on 25th Oct…did it manually

This reader reports that he needed to get his fifths iPhone replacement:

‘m working on getting my Fifth phone, between heating up and loosing battery power. On this last phone nobody could hear me talk and there is something wrong internally. So now there giving me a brand new phone WooHOO (BIG DEAL!!) after I have to drive to the iphone store two times almost a hour away to swap phones. OH yea they told in the the store I was getting a brand new phone. I just would like Apple Executives to know that i’m upset and when people in the Fire Department ask me” how do I like the phone” I don’t have anything good to say at all about Apple or my Iphone.

Thanks Alot Apple! Ounhappy customer in Connecticut,

bought my son an iphone. had it 3 weeks and the wifi doesn’t work. Drove over an hour to the nearest apple store (because they don’t answer the phones) and they couldn’t take us that day. So I had to make an appointment w/ some genius, drive an hour back home to repeat the cycle. I’d like to meet the genius that thinks this is good customer service. I’m so pissed off that I’m considering a BBB complaint.

A very lenghty iPhone complaint around a frozen screen on the iPhone

I bought an iPhone in around one month ago. In the first week of using it, I noticed the screen was frozen so often. I took it back to an AT&T store. They re-installed the firmware, and the problem seemed solved, and I appreciated it.Today, I found another problem: my phone automatically dialed out to my friend at 7:30 a.m. Two other friends complained to me about a similar problem before. I was sure I did not accidently touch the screen and caused the problem in today’s morning.

I went to an AT&T store at my lunch time. They referred me to go an Apple store. I was at the Apple store at Stonestown, San Francisco on October 14, 2009, at around 2:00 p.m.

The service there was extremely poor. They just wanted me to leave:

1. At the beginning, they claimed they had to upgrade the firmware. They “really” wanted to help me to do it, “but” I had to go home to backup the data first!

2. However, when I said I did not care about my data — I just would not want my friends getting phone calls from me at midnight – they said it again: They “really” wanted to help me to do it, “but” I had to install iTune first!

3. If iTune is so important, why iPhone did not come with it? I told the representative that I would not care what software they were going to install in my phone. I just wanted to get it fixed. Then she changed her tone and said I had to make an appointment. The earlier available appointment would be after 6 p.m. on that day.

4. I explained to her that the phone got various problems within one month. It was not a user problem, and I had already spent so much time running around to deal with it. I asked whether they could take my phone and fix it for me. This, of course, just wasted my time!

I asked to talk to the store manager. His attitude was even worse. He said, under the Apple iPhone agreement, the store would help the users to neither install iTune nor upgrade firmware. If I did not know how to do these tasks, they would not even look at my phone. I felt I was talking with an attorney! In the past, I was impressed with Apple about their Plug-and-Play strategies. I am so disappointed that Apple behaved like this nowadays. I would also urge all users to read the agreement very carefully!