Experiences with the Apple service and the “Discussions” site

Bruce emailed me his problems with the iPhone:

I am one of the org. I Phone purchaser’s and had a problem with the external speaker 4 to 6 weeks after purchase. I returned the phone for repair and received it back several days latter. Less than a year later, 6 to 8 weeks ago the problem started again. I called Apple for service and they would be happy to repair but, for a fee. Now I’m left with two options, being out of pocket for the repair or, running over the phone and purchasing one that works. Both options stink. THANKS for the great customer service Apple.

To make matters worse, I complained on the Apple “Discussions” SITE and they censored my post by removel. What a great group to do business with. I’ll warm up the car and get started.

Bruce

I believe especially for those tech savy early adopters of the first iPhone generarion Apple should be very fair as Apple is a company that depends on the early odpters fot their products.

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If you have experienced similar trouble with the iPhone feel free to submit your iPhone related complaint.







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