A very lenghty iPhone complaint around a frozen screen on the iPhone

I bought an iPhone in around one month ago. In the first week of using it, I noticed the screen was frozen so often. I took it back to an AT&T store. They re-installed the firmware, and the problem seemed solved, and I appreciated it.Today, I found another problem: my phone automatically dialed out to my friend at 7:30 a.m. Two other friends complained to me about a similar problem before. I was sure I did not accidently touch the screen and caused the problem in today’s morning.

I went to an AT&T store at my lunch time. They referred me to go an Apple store. I was at the Apple store at Stonestown, San Francisco on October 14, 2009, at around 2:00 p.m.

The service there was extremely poor. They just wanted me to leave:

1. At the beginning, they claimed they had to upgrade the firmware. They “really” wanted to help me to do it, “but” I had to go home to backup the data first!

2. However, when I said I did not care about my data — I just would not want my friends getting phone calls from me at midnight – they said it again: They “really” wanted to help me to do it, “but” I had to install iTune first!

3. If iTune is so important, why iPhone did not come with it? I told the representative that I would not care what software they were going to install in my phone. I just wanted to get it fixed. Then she changed her tone and said I had to make an appointment. The earlier available appointment would be after 6 p.m. on that day.

4. I explained to her that the phone got various problems within one month. It was not a user problem, and I had already spent so much time running around to deal with it. I asked whether they could take my phone and fix it for me. This, of course, just wasted my time!

I asked to talk to the store manager. His attitude was even worse. He said, under the Apple iPhone agreement, the store would help the users to neither install iTune nor upgrade firmware. If I did not know how to do these tasks, they would not even look at my phone. I felt I was talking with an attorney! In the past, I was impressed with Apple about their Plug-and-Play strategies. I am so disappointed that Apple behaved like this nowadays. I would also urge all users to read the agreement very carefully!