I bought an Iphone from a Rogers + store in Carfour Laval Mall in Laval QC. once opening it I disovered that there are three numbers that do not work. I asked the store within less than 10 minutes from the purchase to exchange it for me. Rudly, the guys said to me I can not do anything for you. You have to go to Apple store to deal with the problem. I refused and insisted on having the seller deal with it. He replyed , I will say that one more time to you , GO TO APPLE STORE. Went to apple store, the surprise is that they do not replace the I phone with a new phone, they do not carry new phones, they would replace the brand new phone with a refurbuished one. I returned back to the sales man, who knew that they will only offer me a refubished phone for the new one. upon starting to raise my voice to insist on having the defected phone returned or replaced, he calld the security for me. While waiting for the security toi show up. I asked him to show me on the contract , ewhere it is written that I am not allowed to return the product, if it is defected. Since he did not have the answer he nervousely accepted to return the phone and close my account.The lesson I learened, Rogeres has a poor customer service support, I could not even complain to anyone. Second, I phone is a big mistake, since you can not replace it and if they replac4ed it it would be for a refurbished one not a brand new as you bought it.