The following very interesting comment was emailed e thorugh the iPhone complaint form:

It is interessting to see how customers are dealt with that return their phone, but read for yourself:

The Apple Iphone ripoff

My son’s iphone’s touchscreen starts having issues with certain areas not responding to touch in less than a month after the 1 year apple warranty. So I went to the Apple Store and complained about it. The ripoff.

They took back the phone I paid for $600 (they said is a policy, where is the policy?)
They gave me a refurbished phone that I paid for $199 (why do we pay sales tax on a refurbished phone if the tax have been paid for from the original purchase? Isn’t that double taxation??)
They warranty the phone they gave me for 90 days only (Found that out after I got home and read the receipt. I was not even told about the 90 day only warranty)

Apple at Mission Viejo

Have you experiencd similar issues with the Apple customer support service?