This major complaint mainly focusses on coverage problems of AT&T in the area of Flushing, NY and the rather strict contracts regarding the switiching of plans or termination:

I purchased an iphone 3G from AT&T wireless service last July 2008 with an unlimited plan of $99 dollars plus data plan unlimited internet service of $30 dollars totalling to $130 dollars plus tax. First 10 days of having the service, I already had problems with this phone. No signal in my area (Flushing NY), the phone could not get any signal, no wireless internet too. I called them right away to cancel the service and they told me to wait for few days and they will fix the signal in the area. I had the iphone checked too and they told me that there was a problem with the released version of iphone and they made me update the software. My phone still has no signal. After 30 days has passed and I still wanted to cancel the service, they told me that I have to pay for termination fee already because 30 days has passed. Now I’m stuck with the phone and the lousy service signal.I have called AT&T numerous times and they made me go to Apple Store to have it checked/replaced. The first time I went to Apple store, they told me that there was nothing wrong with the iphone and that I will have to just turn the 3G off since the 3G antennas of AT&T are still under construction and does not have good signal so might as well use the regular “Edge” signal. The phone still has no signal at my house but has signal on my work (NYC). I could use the phone only outside my house for few hours but it gets “no service” most of the time. Because I’m paying unlimited service (almost $150 dollars/month) and I only use it 1-2 hours/day when I’m outside the house in a very good signal area, I still went on to complain about not having signal much and they made me go yesterday to an apple store telling me that there is water damage, is not repairable and that all they can do is replace the phone but I will have to pay another $500 dollars for the iphone.I called AT&T again today and they offered me a phone replacement ($35 dollar phone) but I have to pay for the phone, and they cannot change my plan–which is with 30 dollar data plan plus $99 dollar rate plan because it come with my contract. I think this is ridiculous paying internet data plan if I cannot use it on any other phone other than iphone and it is way too unfair for me. Eversince I had the phone, I’ve been having problems with it and I’ve been paying $150 dollar a month for nothing. I wanted to stop the service but they want me to pay for $150 dollar termination fee plus my bill. All I want is have a very good service and I regret getting a service from AT&T and having iphone 3G. It is too ridiculous paying $150 dollar termination fee and a bill monthly of another $150 dollar if I cannot use it. Highway robbers! AT&T and Apple companies should be burned! Yeah, Lay-off more workers cause you have just lost thousands of clients and more to lose!!^*)*#$^&$!

This comment was also submitted thorugh the iPhone complaint report form.