To come up with this iPhone complaint we have to look left and right. Ask all the existing phone manufacturers: Nokia, Motorola, Sony Ericcsson and all the other it is easier to build up a good framework/system and then settle your applications on top of this.
We have the Nokia has the Symbian Operating System, Motorola has their own and SE as well. They all first established an Operating System and then gradually applied software to it. Symbian even goes one step further, they encourage 3rd party developers to produce software that can be installed on the system. A good way to establish an Operating System in a highly competitive market.

Apple thinks different.
They punch out a phone with all kinds of features and software pre-installed with no real intention to open themselves for 3rd party application developers. The phone features them self are really going to the background on the iPhone, its more the gadget features that promote the phone, that might be one of the reasons there are so many iPhone complaints.

What do you think: should the phone be the focus or the features around it?