Not eligible for upgrade

I added another line to my AT&T account in June in order to get an IPhone. I told the rep at the ATT store that I wanted to wait until the new iphone comes out because I am a disabled veteran and have limited income. She assured me there would be no new phone, only a software upgrade. I purchased the phone after she told me that. About a week later the new phones came out. I called the ATT 800 number and they told me I wasn’t eligible for an upgrade. I went online to the Apple site and that said I wasn’t eligible. When I paid my bill last month the lady at the counter said I had 30 days to get the new iphone gs but it is now 32 days so your not eligible!! She said she would talk to her manager but she never got back to me. I still want a iphone gs and I feel betrayed by ATT misleading me into believing I couldn’t get the new iphone. I pay $400 a month for my phones and you would think ATT would take care of it’s customers. I would appreciate it if ATT would upgrade my phone -since I was eligible for one and was given false info. I just think it is wrong to lie to customers and misrepresent what they are eligible for. I do hope congress can force these companies to do what’s right.

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If you have experienced similar trouble with the iPhone feel free to submit your iPhone related complaint.







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