A long post is from a reader what had quite of a hazzle with an Apple store:

I am going to tell you about my “day at apple”. It started with an hour long drive from my home town to the apple store. My appointment was at 1:15 PM i left early at 12 to be there on time. I hit major traffic due to an accident while driving to the store. I was late and arrived at 1:45 PM and waited a good 20mins to be helped by an Apple associate because of the “riot” that was the apple store. I had to find out that I had been dropped from my original appointment and had to reschedule to 5:45PM which meant that i would have to leave my nephew’s birthday party early to make another trip to the Apple store. OK fine. I left early got there on time and was helped. My phone had a minor crack since September. I thought it wasn’t a big deal so i continued living my life. What I thought was a big deal, was when your antenna does not work and you receive zero reception and your battery life cannot even last a day. God forbid if your “GLASS” screen as any sort of crack because apparently that gives Apple the right to refuse to fix your phone because they feel customer is a retard. The phone is made of GLASS?!?! The phone worked fine for months. Now that the screen is cracked there is nothing that Apple can do to fix their faulty product that is my iphone. The Apple associate Sean, told me that the problem could have been dormant within the phone since you dropped it and i would just now start to see issues with my phone?!? That makes no sense at all. Sean, after taking a diagnosis of the phone, realized and agreed that the phone is definitely not working properly. He said that it may be a software issue, so he completely wiped my phone and told me everything is fixed because my phone was receiving great reception at the time. From the time it took to walk from the store to my car the reception failed again and I’ve had no reception since. He told me to drive an hour back to my house, test the connection and drive an hour back for another appointment. I can’t revolve my life around Apple as it was already a pain to get there in the first place. Now i have an iphone that acts as an expensive paperweight. It sits there with no reception due to terrible hardware problems. I hope that someone at Apple will read this. I have called the Store since yesterday to be informed that there is nothing Apple can do. I have called At n T to receive the same information. All i can do is fork out 200$ for a refurbished iphone. I just want my old one fixed! It worked last month, now it doesn’t work. Its that simple. Apple treats their customers like children and has given me a reason to complain.

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