Quote from an iPhone users on the ringtones:

I’m absolutely disgusted about the ring tone situation. Any other phone and you would be able to make a custom ringtone and would come with free software to create ringtones from your songs. why can’t you do this with the iPhone? I’m not ever going to spend money to buy software to do it or buy duplicate songs when I’ve already paid for my songs when I bought the god damn albums for them! Not in this life or another life. I’ve had this phone for 3 days, count them! Three blimming days. Apple are obviously money grabbing bastards. Beware the lack of customer service!