Another user with various different iPhone and Apple service related complaints:

Purchased a 3g in January 2009 at an ATT corporate store. Within 3 weeks experienced dropped calls. Returned to store and had SIM card replaced. I was informed this “may” fix the problem, they were’nt sure. I was not aware that the phone would need to be returned to Apple for major repair problems at the time of purchase or I would not have made this purchase. Since then problems include dropped calls, inability to connect to internet, inability to receive and/or send emails and/or “locking up” when in some non-ATT service areas. There is NO Apple store here, only an ATT store. After returning to the ATT store with more problems, it was then I was told, “the Apple folks service the phone, not us.”: As a result, I have made numerous calls to Apple iphone support. Some were helpful, but did not result in longterm fixes. Today I was informed I needed to subscribe to the $69 annual service contract if I wanted to continue to receive iphone support. I am very unhappy with this phone and would not recommend it as a very reliable business tool. My office is a virtual one which means I need to depend on the phone for many types of applications throughout the day, wherever my business takes me. I am frustrated with downloading updates and making support calls begging for assistance. My great fear now is having to send the phone back via mail because the closest Apple store is 150 miles away. This will shut down my business for as long as I am phoneless simply because I do not live near an Apple store.